Requesting Help

Please read and follow the below guidelines before asking for help in the forum.

DOCS | THEMES | NEWS | GITHUB | FAQ | RELEASE NOTES

How to Request Help

Welcome to the Hugo forums and thanks for using Hugo! The below are a few friendly tips on getting help from the other Hugo volunteers in this forum.

Some Knowledge Required

Dare we say that while Hugo is indeed pretty magical, it is not meant to be a “magic wand” to suddenly give you a published website a la Square Space or Wordpress. You are expected to already know how to assemble a static web page, for which you do need some basic knowledge of html, css, command line and text editors. Or how to prepare a space to host your website. The bottom line is, if you are unwilling to invest the time required to learn these things, then Hugo is not for you.

If you do put the time in, Hugo will help you rapidly merge your html templates, css, javascript, media, and even data, into a flexible working site. In addition, you get the added benefit of understanding how things fit together, which in turn makes understanding a variety of website builders and content management systems much easier. It is really a worthwhile investment to put the time in, to learn the basic building blocks well.

There are too many such sites to mention but if you’re just starting out, here are a couple of sites to take a look at: w3schools, HTML5 Boilerplate or hackr.io. Take a look at the Recommended Reading wiki post in the forum, as well.

Ok, got it, how do I get help?

Thanks for bearing with me on the above, which needed to be said given the sheer volume of people asking similar questions. Here are several points that if you follow, will help get you a positive outcome in the forums:

Search First

Search the forum :mag:, because it is likely that your question has been asked and answered already. Do your homework.

N.B. We discourage reviving old topics because people who participated in those discussions of yesteryear are usually not here anymore and they rarely reply to questions. It is best to open a new topic rather than bumping an old one.

Read the Docs

Read the docs, because they are pretty good and a lot of work goes into them. Then read them again. But note that they sometimes lag behind releases a bit. If you can help with that, please do.

A corollary to this is, read the release notes. If you are having a problem after upgrading Hugo, you may find a hint here.

Frequently Asked Questions

Notes to address repeat inquiries about common problems:

  • If your posts are not showing up, check if draft is set to true in your content frontmatter.
  • Run hugo server for the development server for inspecting your site during development, and just hugo to generate the /public folder in your project, which you upload to your site container.
  • In your config, make sure baseURL is correct.
  • If you are using a theme, you can override the theme’s files to make a change. For instance, assuming you are using Hyde, installed at /themes/hyde in your project, you can copy /themes/hyde/layouts/index.html to /layouts/index.html and edit that. Your copy will override that of the theme.
  • Hugo’s lookup order is a source of confusion at first, but it is well defined and will help you understand what template is being applied to a given page.
  • Hugo commands are case-sensitive, so pay attention to that when you build your templates.

General thread mechanics

Create a new thread in #support, for each new issue. Generally speaking, let us know:

  1. what you were doing or what you tried,
  2. what you expected, and
  3. what actually happened.

Format your forum posts using the de facto standard markdown, BBCode or HTML. See Sharing code in the forums - #5 by kaushalmodi for some good tips on code formatting.

When you do get an answer, mark the best answer in the thread using the checkbox icon from the comment action menu (with like, edit, bookmark etc). This marks the thread as solved. Please do not add words like SOLVED to the title.

Finally, please close the loop, by posting a summary in your thread about how you were able to solve the problem. In fact, keeping communications public, clear and complete helps the project.

Let us see your code

Include a link to the source code repository of your project, because we really need the context of seeing your templates and partials to be able to help you. It is trivial to do a quick git clone on your repo, then run hugo server in your project, to help you out. On the other hand, recreating your code from screenshots, or sort of guessing at it, is not.

If you can’t share your repository for whatever reason, consider creating a dummy repo that you can share, which reproduces the problem you’re experiencing.

Git repository hosting services include Github, Bitbucket, Codebase, Gitlab, Sourcehut, and others. If you select Github, even if you do not know git or have a repository, you can use Github “gists” for pasting logs and files. You can include multiple files in a single gist, like this one.

Are you using a theme?

Consider contacting the theme’s author, if it is a theme-specific question because often the author will know better than the random passer-by in the forum. Check the theme’s README. But at least include a link to the theme, to help a person trying to help you.

Include Output and Environment Details

First, use the --verbose switch on hugo server to produce more details on the command line including about errors.

Include the output of hugo env from the command line, and any other relevant versions.

~> hugo env
Hugo Static Site Generator v0.55.2-9D0203488/extended darwin/amd64 BuildDate: 2019-04-17T12:29:48Z
GOOS="darwin"
GOARCH="amd64"
GOVERSION="go1.12.2"
~> git version
git version 2.20.1

Simple Code of Conduct

Finally, this is a positive and friendly community, and as with other open source projects, the Hugo project runs on unpaid volunteer work. Please be reminded of a couple of rules to make things easier in the forum:

  • Pitch in!, and offer what help you can, as there is never enough time to do everything. If you noticed that something is lacking in the docs, you’re probably right, so please contribute!
  • Assume good intentions. English is the language of the forum except for a couple subforums, but, it is not every user’s native language. Try to avoid too much slang, abbreviations, or idiomatic expressions.
  • Keep it civil, courteous and polite. No personal or ad hominem attacks.
  • Don’t waste people’s time.
  • Discussion should be on topic, related to hugo usage. No off-topic topics like general JavaScript or CSS, or politics, please.
  • Consider this forum as the official support forum, not Stack Overflow or Reddit.

We haven’t had to do it very often, but, we reserve the right to ban or suspend from this community anyone who cannot play by the rules. Thanks for your understanding and cooperation.

16 Likes
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CSS not found in production
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Hello, my blog load is slow, what is the reason?
Simple way to open in a new tab
[SOLVED] Struggling to use .Resources in a leaf bundle
Is it possible to programatically include resources in a slice?
Complete Beginner in Website and Cannot Follow Mathjax Tutorial
Testing Hugodocs web site on Amazon Amplify and get error
.Page.Hugo is deprecated console warning
.Page.Hugo is deprecated console warning
.Page.Hugo is deprecated console warning
List posts by their first letter
Hugo build takes too long
How to get rid of 'example project'
How to publish and "hide" drafts?
.RelPermalink not expected behaviour when hugo build
How to remove .html from the post URL?
Optionally add stuff to a partial
Hugo build takes too long
Taxonomy with '# ' and without '#' having issue
Link to image in meta tags when using Page Bundle
Windows 10 ransomware protection blocking Hugo
Windows 10 ransomware protection blocking Hugo
Cannot generate a new (additional) page with Ananke theme with Hugo 0.76.5
Partials sometimes do not render after each build
.Site.Data is just empty map[]
Terms.html template showing a specific section only
Sass | PostCSS not found in file cache
Show Articles with certain tag but exclude imediate children
Hugo pipes - SCSS not re-compiling on server or watch
About template lookup order and creating sections and lists
Empty tags on param isset and not empty
Hugo and GitHub Desktop. Stuck with basic conceptions
Cactus Theme: Remove about page from homepage posts list
Fields in .Params missing after adding modules configuration
Cannot get hugo to cast menu maps
Error calling ExecuteAsTemplate: type <nil>
Error calling ExecuteAsTemplate: type <nil>
String / Variable Concatenation to build Path for partial
Using `absURL` in a SVG `<use>` element
Tag links do not work in 0.92
A share social bar is not showing on deploy
Trying to upload site to netlify, "build.command failed"
OT: Author highlights and author notes did not work properly
Social share buttons not being shown on deploy
Cannot access Hugo website
Mod abusing power
EduCenter theme questions
Using href
Hugo site isn't building
Can't add page to root of site
CSS Ressources Postprocessing breaks permalink when used in multiple output formats
404 error
Shortcodes and </p> tags (2)
Hugo extended for sass doesn't work in my ubuntu
How to override CSS classes with Hugo
Hugo theme not displayed properly
Hugo convert for single md files
Nested folders issue
OT: How can I change md content color? My way didnt work
Subpages without _index.md file
Why "This topic is archived; it is frozen and cannot be changed"
Hugo Goldmark for html not working on hosted site
Getting the .File.Dir error in the docdock theme
Struggling to use .CurrentSection in shortcode
Hugo Goldmark for html not working on hosted site
Yet Another "Posts won't show" Problem
Html does not render correctly
Help keep this forum practical
Interactive (timelapse) Plotly graph doesn't 'play' after embedding it into Hugo
Make /posts/ folder be the main folder to show up
Troubles with menu on a multi language website
/layouts/_default/<VIEW>.html rendered before /layouts/<TYPE>/<VIEW>.html
(sub)menu order if no weight assigned
GitHub Actions keep failing on themes - module does not exist
Static themes files not present in public directory (basic question)
Language switcher does not apply style.css style
Windows 10 WSL2: Empty homepage yet posts are present in RSS Feed and manually written URL
OT: Converting Jeykyll Theme to HUGO
Paginator in section template now working?
Unable to add publications
Fatal error: concurrent map iteration and map write
Receiving a long list of warnings in console - need help to hide them/correct the issue causing behaviour
Hugo site works fine on netlify and on mac, but doesn´t work locally on windows
Divide list of blog posts in multiple sublists based on (first) category
Menus appear to be broken in 80.1
Internal link inside the footer.html file
Clicking next into pages going from section into subsection
Getting 404
How to avoid a shortcodes hell
Strugling with chronological blog archive
Tree structure for testing themes?
Second level directory rendering
Images in Menu Entries
Pages - 404 page not found
Why 'slug' and not 'permalink'
Documentation if and with issues
Bad character U+002D '-'"
How to display a particular nested section differently
Error calling partial - experience.html - <.date_end>
Error when running `hugo server --theme=herring-cove
CSS does not show up on deployed Netlify site
Having trouble setting up multiple blocks per piece of content
Hugo server fails with the following error
Generate TOC with each entry on it's own line
How to pass page title and link to href
Ananke last posts on startpage - correct arrangement in the content folder
How to access sub folder html file of partials inside baseof html dynamically?
Starting from v0.84.2 the bundler in assets seems to be not working
How to write if not statement for two params
Menu Highlighting
Unable to make images show in related section
Getting a subsection?
Getting errors with Shortcodes and srcset responsive images
[OT] Why do my code chunks look odd and how can I fix it?
[Semi-OT] Best method to convert Kramdown to Commonmark
Line spacing inconsistency
Problem with PaperMod theme: error conf multilingual menu and it doesn't appear my logo
Templating an Image Carousel
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Hugo not recognizing certain params in my front matter
Cannot add a new post
Found no layout file for "JSON" for kind "page": You should create a template file which matches Hugo Layouts Lookup Rules for this combination
I18n and layout probleme
[OT]: Unable To Update Java
Taxonomy for Authors returns 404
Install on Debian Linux + Blist theme fail misarably
Image links work on localhost, break on the server
[SOLVED] Hugo Not Rendering CSS but Hugo Server Is
Where do self-hosted fonts in themes go?
Logical "and" in "where" query
New problem creating new pages with hugo new
Install on Debian Linux + Blist theme fail misarably
Range skipping some items in front matter
Rstudio/blogdown: Install_hugo() warning message and permission denied
Help with fundamental understanding of Maps in Hugo/Optimal uses
Posted on [datetime] seems to be broken
Exclude subsection from index page
2022 date bug?
[OT] I want to have different fonts for each language
Using .RegularPages.Related gives me "keywords" index support error
Referencing a page resource from front matter
Install on Debian Linux + Blist theme fail, I need some help
.GetTerms in depth understanding to debug
Get images from bundles in my categorie page
No Layout File
I'm stuck!
imageConfig with Page Bundles how to?
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Image showing in markdown but not in actual website(server)
Hierarchal list template?
Ad insertion Range - If Then Statement
Plotly figures not getting displayed
Side Panel with latest blog post - I need to update all pages?
Display posts from another section with paging
Category Name and It's Posts Help!
Code Syntax Highlighting Not Working in my Theme
Hugo paginate with where filter does not work
Showing 404 on existing files
Add text over image
Concatenating the .Lang variable in a multilingual environment produce unexpected results
Unable to build with PostCSS on current Hugo version
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When to use Hugo vs html template
.Params not working in home.md?
Unhelpful error
CSS Map file not created on GitHub build, but is on local build
No duplicates in Category list
Group by Day then Time like Scripting Notes
Loop Problem
Using Html instead of Markdown
Css for layouts/index.html
Can't get sitemap.xml file to work
Get the last section
Webpage is refreshed, but the new content is not presented
Current context woes with multi-level menu
Resizing the Cover image
Bad website rendering with Hugo SSG and Gitlab Pages
Hugo showing Blank page while accessing in URL
Hyde theme not loading on Netlify
Help with inserting custom Paypal Shortcode
Add raw html page as post
Summary on home page
Is it possible to get every category dynamically to display it?
How to render a set of HTML files directly?
Taxonomy list is alwasy empty
Site is not properly rendering on localhost - Chrome, but it's working fine if signed with other account, incognito or a different browser
Highlight current menu item - config.toml
Listing tags in posts of specific category
Loop all pages in a folder on homepage
How do I add a simple child page?
Delimiters dont seem to work after escaping
Custom Robots.txt and sitemap.xml Templates
How to make Hugo working with multiple versions
Compiling
Rendering Subdomain Image

Reformatted the other day for readability, and added links to release notes today.

1 Like

What is this? “OT”: I dont understand?!

1 Like

OT means Off-Topic

2 Likes

Thanks fort the change! :wink: