There are a lot of questions asked in the issue queue that should be asked here, first, despite what CONTRIBUTING.md and SUPPORT.md say. I think that this could be reduced by adding issue templates for bugs, feature requests, and support, with the support template instructing users not to use it, to ask here instead.
https://help.github.com/en/articles/creating-issue-templates-for-your-repository
In CONTRIBUTING.md I see:
Asking Support Questions
We have an active discussion forum where users and developers can ask questions. Please don’t use the GitHub issue tracker to ask questions.
Reporting Issues
If you believe you have found a defect in Hugo or its documentation, use the GitHub issue tracker to report the problem to the Hugo maintainers. If you’re not sure if it’s a bug or not, start by asking in the discussion forum. When reporting the issue, please provide the version of Hugo in use (
hugo version) and your operating system.
That seems straightforward enough. I don’t see a SUPPORT.md. Could you please lay out more of a plan for what you are proposing? 
I think maintainers could follow the instructions at https://help.github.com/en/articles/creating-issue-templates-for-your-repository - and create one for “Support” issues - where the Custom Template is located in this image.
Then in the support template, the subtitle can say "Do not use - get support at discourse.gohugo.io - and if the template is selected, the text can indicate that the template is not to be used. We could go a step further and have stalebot automatically close support issues.
Oh, way cool! I concur. 
