I don’t visit these forums much anymore, but I got a request to update the “slowstart” tutorial so I headed back. The article is locked, so I can’t update it, which isn’t a big deal.
I noticed a response on it that seems very much against the Hugo spirit. It looked like an admin was threatening to ban someone for not saying thank you very much on a response and for pointing out that Hugo’s documentation was good for experienced users but confusing to new users. It’s almost 5 years old, but it really bothers me.
The thing that drew me to Hugo in the first place was a Steve’s kindness towards new users.
The moderator’s response displayed poor word choice and an unwelcoming demeanor. It’s important to note that bep, the project lead, is the sole forum administrator with moderator management privileges. The individual in question is no longer a moderator and has not been for several years.
Other than bep, currently I am the only active moderator. While I acknowledge my own imperfections, I try very hard to rapidly provide helpful, creative, and accurate responses. I hope that the overall quality of my contributions compensates for any occasional missteps.
You know, having my notification pop up with mentioning a post from me in connection with the tone of the forum… that gave me a short heart murmur just now
I read a very interesting post from last century recently and trying to find it again, that details from a socio-cultural and psychological point of view, why developers sometimes seem curt, or short, or grumpy. I can’t find it right now, but it’s a must read… will point to it once I found it. Basically “don’t assume it’s personal, it’s more of not having the (mental, time) resources to adapt to every person we are talking to so that they are comfortable, because their comfort is not both our end goal”.
Hugo is a tool I use everyday, and there is an important point I would like to raise since a long time – but I fear to be misunderstood, as I’m no english speaker:
how to improve the perennity of the project, given the fact that only a few people have access to critical parts of the infrastructure?
I don’t like the name of this concept, but the ‘bus factor’ is relevant here IMHO