Most likely the norm. Hugo is a great tool. Kudos to everyone involved.
I’ve made a SEO plugin (sorry… “Module-ish”), called Victor Hugo, a personal tool to log people in, called Edgar , a MediaWiki template, which looks and MUCH faster and better than MediaWiki, dark mode and all, a personal website and a magazine.
So I’ve been around.
Again: amazing tool. Fast, easy to use once you get the hang of it, and very versatile.
Still, to this day, I have yet to see the welcoming and friendly part of the community you are talking about. Aside from a few gentlemen, most answers are spat down to people. Some can ignore it, to certain extent, others go away.
This might be an unpopular opinion, but then again, any question or suggestion becomes an unpopular opinion around here. I’ve grown to accept it as a “well, it’s one of those things”.