# Github Issue Template to reduce support issues

**URL:** <https://discourse.gohugo.io/t/github-issue-template-to-reduce-support-issues/20873>\
**Category:** support\
**Created:** [September 19, 2019, 10:50pm UTC](https://discourse.gohugo.io/t/github-issue-template-to-reduce-support-issues/20873 "2019-09-19T22:50:34Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![bmackinney](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.gohugo.io/bmackinney/32/2202_2.png) [@bmackinney](https://discourse.gohugo.io/u/bmackinney)\
**Post date:** [September 19, 2019, 10:50pm UTC](https://discourse.gohugo.io/t/github-issue-template-to-reduce-support-issues/20873/1 "2019-09-19T22:50:34Z")

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There are a lot of questions asked in the issue queue that should be asked here, first, despite what CONTRIBUTING.md and SUPPORT.md say. I think that this could be reduced by adding issue templates for bugs, feature requests, and support, with the support template instructing users not to use it, to ask here instead.

[https://help.github.com/en/articles/creating-issue-templates-for-your-repository](https://help.github.com/en/articles/creating-issue-templates-for-your-repository)

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**Author:** ![maiki](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.gohugo.io/maiki/32/16384_2.png) [@maiki](https://discourse.gohugo.io/u/maiki)\
**Post date:** [September 20, 2019, 12:52am UTC](https://discourse.gohugo.io/t/github-issue-template-to-reduce-support-issues/20873/2 "2019-09-20T00:52:13Z")

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In `CONTRIBUTING.md` I see:

> ## Asking Support Questions
> 
> We have an active [discussion forum](https://discourse.gohugo.io) where users and developers can ask questions. Please don’t use the GitHub issue tracker to ask questions.
> 
> ## Reporting Issues
> 
> If you believe you have found a defect in Hugo or its documentation, use the GitHub [issue tracker](https://github.com/gohugoio/hugo/issues) to report the problem to the Hugo maintainers. If you’re not sure if it’s a bug or not, start by asking in the [discussion forum](https://discourse.gohugo.io). When reporting the issue, please provide the version of Hugo in use ( `hugo version` ) and your operating system.

That seems straightforward enough. I don’t see a `SUPPORT.md`. Could you please lay out more of a plan for what you are proposing? 🙂

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**Author:** ![bmackinney](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.gohugo.io/bmackinney/32/2202_2.png) [@bmackinney](https://discourse.gohugo.io/u/bmackinney)\
**Post date:** [September 20, 2019, 2:07am UTC](https://discourse.gohugo.io/t/github-issue-template-to-reduce-support-issues/20873/3 "2019-09-20T02:07:28Z")

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[SUPPORT.md](https://github.com/gohugoio/hugo/blob/master/.github/SUPPORT.md)

I think maintainers could follow the instructions at [https://help.github.com/en/articles/creating-issue-templates-for-your-repository](https://help.github.com/en/articles/creating-issue-templates-for-your-repository) - and create one for “Support” issues - where the Custom Template is located in this image.

 ![image](https://canada1.discourse-cdn.com/flex036/uploads/gohugo/original/2X/8/8406fcb24615e431636c2d62c985ab730ce4c86a.png) -

Then in the support template, the subtitle can say "Do not use - get support at [discourse.gohugo.io](http://discourse.gohugo.io) - and if the template is selected, the text can indicate that the template is not to be used. We could go a step further and have stalebot automatically close support issues.

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**Author:** ![maiki](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.gohugo.io/maiki/32/16384_2.png) [@maiki](https://discourse.gohugo.io/u/maiki)\
**Post date:** [September 20, 2019, 3:39am UTC](https://discourse.gohugo.io/t/github-issue-template-to-reduce-support-issues/20873/4 "2019-09-20T03:39:56Z")

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Oh, way cool! I concur. 🙂

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<div class="post-metadata">

**Author:** ![bmackinney](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.gohugo.io/bmackinney/32/2202_2.png) [@bmackinney](https://discourse.gohugo.io/u/bmackinney)\
**Post date:** [September 24, 2019, 8:40pm UTC](https://discourse.gohugo.io/t/github-issue-template-to-reduce-support-issues/20873/5 "2019-09-24T20:40:41Z")

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> <https://github.com/gohugoio/hugo/pull/6367>